Refund policy

Returns & Exchanges

Made-to-Order and customized products are not eligible for returns or exchanges.

We do not offer returns or refunds, but we allow a one-time exchange under the following conditions:

Exchange Eligibility:

  • Request must be raised within 5 days of receiving the product
  • Product must be unused, in original packaging, with all tags intact
  • We accept exchanges within 15 days from the date of your request.
  • Only one exchange per order is allowed

To request an exchange, please email us at info@aamrassarchives.com with your order details and reason for exchange. We reserve the right to refuse exchanges if:

  • The product appears used or damaged
  • Tags or packaging are missing
  • The request is outside the eligible timeframe

Please refer to our Size Guide before placing an order. For assistance, feel free to email us.

Damaged, Defective, or Incorrect Items

If your product is damaged, defective, or you received the wrong item:

  1. Inspect the package upon delivery. If there’s a visible issue, notify the delivery agent and leave a remark.
  2. Email us at info@aamrassarchives.com within 24 hours of receiving the product, including details and clear photographs.
  3. Keep the product, packaging, and invoice safe until we provide return instructions.

Do not send any products back without written confirmation from our team. Once the return is verified, we will guide you on the next steps.

The customer is responsible for securely packaging the product and covering return shipping costs, unless otherwise communicated.

Partial Orders

In case your order includes multiple items and one or more are unavailable, you may choose an alternative product or refund for the unavailable item. This will be communicated by our team.

Order Cancellation

Orders can only be cancelled within 24 hours of placing them.
Cancellations requested after this period will not be accepted.

Refunds for cancelled orders (if applicable) will be processed within 3–4 business days. Banks may take additional time to reflect the refund in your account.

Product Disclaimer

All products listed on www.aamrassarchives.com are handcrafted. As such, there may be minor variations in color, detailing, or finish from the product images displayed on the site.

Such variations are natural and reflect the handmade nature of our pieces.

If you have any questions or concerns, please email us at info@aamrassarchives.com. We’re here to help.